Below we hope to cover all those small questions you may have on your visit to our salon. We aim for a warm inviting salon with a relaxing atmosphere as soon as you walk through the door.
Introducing Our Staff
Rachel has over 35 years’ experience, dedicated to all aspects of pampering and with an eye for detail. Rachel continues to update her qualifications and is fully trained to undertake over 50 different types of procedures. Her enthusiasm for the business and her customer service shines through.
Katie is our Part Time member of staff with over 20 years’ experience. She has extensive knowledge and skills which she brings to the treatment room for every client ensuring they have the attention they deserve. She has a passion for her work and is very conscientious.
We will greet you and ask you to complete a client card. This will give us a good idea about you as a person and your lifestyle. For insurance purposes we keep client contact details and treatment information, which your therapist will fill out after each of your treatments, in a locked cabinet. This is never passed on to a third party and is for the salons’ information only
What to Expect
There are two treatment rooms: our essential treatments like manicures, pedicures and waxing etc, usually happen in our ‘Serenity’ room but this space can also be converted into a more relaxing environment for our facial and body works. Our second room is called ‘Tranquility’ and that’s exactly what it is: as soon as you walk into this room you get an overall feeling of calm. This is the main area for facial and body work with a shower for the more extensive treatments.
All our indulgent treatments end with a soothing neck pilow applied, a warming fruit tea or a cool lemon water to refresh you, plus a little sweetie treat! In our powder room, we have a whole selection of toiletries and hair care products for you to prepare yourself after treatment, so you are ready to face the world again.
We will try to be on time for your treatment but in some circumstances, there may be a short delay…..but it is worth the wait!! If we are at fault for the delay then you will get the full time of your treatment. Unfortunatley, if you arrive late, we may have to reduce the time of your treatment and you will still be charged for the full amount of the treatment booked.
When you book a treatment please notify our therapists of any existing or new medical conditions.
To book for a salon treatment you must be a minimum of 18 years old. Anyone under 18 can have an appropriate treatment in the salon as long as they are acccompanied by a parent/guardian for the duration of the treatment.
As a matter of courtesy and respect for other clients, 24 hours’ notice of cancellation is required or we reserve the right to charge a cancellation fee in lieu of notice.
To avoid emarrassment for yourself and your therapist please offer your payment.
I appreciate we all live busy lives, emergencies happen which may mean you are unable to attend your appointment. For your convience the salon answer machine is on 24/7 at 02380 611 622. However I do require 48 hours notice.
We do have a reminder service which will be sent to your mobile phone 2 days before your appointment. Please reply with just the number ‘1’ to confirm. If you have a problem with your appointmet then you need to call the salon on 02380 611 622 to discuss this with us personally. PLEASE NOTE THIS REMINDER SERVICE NUMBER DOES RECEIVE ANY TYPE OF TEXT MESSAGE.
Please respect the relaxing environment and others’ privacy by turning off your mobile phone. The salon is a quiet haven for your peace and wellbeing.
We are a small salon and sound travels easily. We respectfully ask you to keep noice and voice levels to a minimum so as not to disturb other clients.
Children and Animals
Because of Health and Safety we advise you to not bring your child into the salon. Should they need to accompany you then please make sure they have a quiet activity to occupy themselves with.
For health & hygiene reasons no animals allowed in the salon except dogs for the blind.
Please don’t bring into the salon any precious personal items eg: Jewellery. Clients can be so relaxed after their treatments that sometimes they can forget to put their jewellery back on. We do provide a special container for you to keep them safe, which stays with your belongings.
If having a Pedicure please bring flip flops with you to wear home to ensure your varnish does not smudge and allows time for it to harden off. With Waxing please wash the area and leave ‘cream free’ before the treatment so the wax will adhere properly.
To prep for a Spray Tan, 48 hours before the treatment remove any unwanted hair. Exfoliate 24 hours before and avoid any creams, perfume, make up and underarm sprays on the day.
In order for us to make our facial or massage treatments as thorough and as enjoyable as possible we may get oils/creams in the hair so please be aware of this.
Advice on aftercare will be given after all types of treatments. After any relaxing treatment please rest and drink plenty of water to prolong the effects. Should you experience any problems please do contact us so we can advise.
In order to get the best from a treatment you may need to consider a ‘course’. The type of products and home care routine you will use will also affect any outcomes.
Where we can, we are happy to provide you with samples of any product for you to try at home. This enables you to make an informed decision on an investment with your purchases.
New Client GOODY BAG
All new clients will recieve a gift bag with all the salon information inside as well as a product sample. If you have received a gift voucher you may already have this.
‘Treatment’ & ‘Product’ of the month
This changes every month, you will find it advertised in the salon as well as on our Facebook page. The offers gives you 20% off either the treatment or the product advertised.
Recommend a Friend
The salon runs a scheme whereby if you recommend someone to the salon, and they make a minimum spend of £30, you BOTH get a 15% discount. Please find a card in your gift bag or request one from reception.
Bring along your appointment card to be signed off after each visit so you can gain your 10% DISCOUNT AFTER YOUR 10TH VISIT. We appreciate your loyalty and would like to ‘Thank you’ with this Loyalty Scheme.
Where appropriate these are presented in a gift bag and will include information on the salon as well as a product sample. Vouchers can be made out for either a treatment of your choice or any monetry amount. With notice, we are very happy to change the type of treatment for the equivalent amount or monies can be added to the value if necessary.
At No.1 Beauty Studio, we would love you to ‘Like and Share’ our page on Facebook – Click HERE to go to our Facebook Page.
See out posts for regular updates and information. Click HERE to go to our Instagram page.
Our allocated spot has the words…Private 9 painted on the ground. plus a small No.1 Beauty Studio painted at the top of the curb end of the parking space.
You will be supplied with your own ‘Parking Permit’ so as other spaces that are specifically allocated to other businesses will know who you are visiting.
PLEASE BE AWARE THIS PERMIT DOES NOT ALLOW YOU TO PARK ANYWHERE
All Good Things
When you pre-pay for multiple treatments*. Please ask for further details.
Loyalty Card Scheme
Receive 10% discount on your 11th visitwith this card.
if you are getting married or celebrating a special event, we can tailor make a package of pampering just for you and to help you celebrate we’ll offer 15% discount off the price.
Minimum spend £150
Recommend a Friend
You will both be rewarded with 15% discount when they spend £30 or more on their first visit.
Make a Wish Foundation
Our chosen Charity
We take Cash, all major Cards and American Express
Free Parking Available
*Cannot be used in conjunction with any other offer at No. 1 Beauty Studio. Prices correct at time of going to print and subject to change.
Tuesday - Friday
10:00am - 8:00pm
9:00am - 6:00pm
No.1 Beauty Studio
9, Pirelli Way
© 2019 No1 Beauty Studio