Important Information
We hope to cover all those small questions you may have on your visit to our salon. We aim for a warm inviting salon with a relaxing atmosphere as soon as you walk through the door.
What to Expect
Booking
You can book directly using the BOOK NOW button, WhatsApp us on 07749 538268, telephoning us on 02380 611622 or visiting us in person
Minimum Age
To book for a salon treatment you must be a minimum of 18 years old. Anyone under 18 can have an appropriate treatment in the salon as long as they are accompanied by a parent/guardian for the duration of the treatment.
Medical Conditions
When you book a treatment, please notify our therapists of any existing or new medical conditions.
Timing
We will try to be on time for your treatment but in some circumstances, there may be a short delay…..but it is worth the wait!! If we are at fault for the delay, then you will get the full time of your treatment.
Unfortunately, if you arrive late, we may have to reduce the time of your treatment and you will still be charged for the full amount of the treatment booked.
Cancellation Policy
We are now taking 100% non-refundable cancellation fee for cancellations with less than 24 hours’ notice. We have tried to avoid applying a cancellation fee, but this is due to several short notice cancellations and no shows.
As a small business we are unable to deliver our luxurious treatments when we need to cover unexpected salon expenses. We appreciate your understanding on this.
Parking
Located a short walk from Eastleigh Town Centre, we have free parking available on site. There are also a selection of 2 hour visitor bays close by.
Always double check the road signs for any parking restrictions. No 1 Beauty Studio accepts no liability for parking.
When Inside
Mobile Phones
Please respect the relaxing environment and others’ privacy by turning off your mobile phone. The salon is a quiet haven for your peace and wellbeing.
Noise
We are a small salon and sound travels easily. We respectfully ask you to keep noise and voice levels to a minimum so as not to disturb other clients.
Children
We advise you not to bring children into the salon. Should they need to accompany you then please ensure they have a quiet activity to occupy themselves.
Personal Belongings
Please avoid bringing into the salon any precious personal items e.g.: Jewellery. Clients can be so relaxed after their treatments that sometimes they can forget to put their jewellery back on!
We do provide a special container for you to keep them safe, which stays with your belongings.
Hair
In order for us to make our facial or massage treatments as thorough and as enjoyable as possible we may get oils/creams in the hair so please be aware of this.
Aftercare
Advice on aftercare will be given after all types of treatments. After any relaxing treatment please rest and drink plenty of water to prolong the effects. Should you experience any problems please do contact us so we can advise.
Going Forward
In order to get the best from a treatment you may need to consider a ‘course’. The type of products and home care routine you will use will also affect any outcomes.
Samples
Where we can, we are happy to provide you with samples of any product for you to try at home. This enables you to make an informed decision on an investment with your purchases.
Preparation
If having a Pedicure, please bring flip flops with you to wear home to ensure your varnish does not smudge and allows time for it to harden off.
With Waxing, please wash the area and leave ‘cream free’ before the treatment so the wax will adhere properly.
To prepare for a Spray Tan, 48 hours before the treatment remove any unwanted hair. Exfoliate 24 hours before and avoid any creams, perfume, make up and underarm sprays on the day.
